At Enric Homes, your satisfaction is our priority. We understand that a lamp might look different in your living room or a decor piece might not fit the space as planned. That’s why we offer a straightforward 30-day return process tailored for home decor.
This policy applies to all orders placed on www.enrichomes.com and is fully compliant with Canadian Consumer Protection laws and Google Merchant Center guidelines.
1. Key Return Information
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Accepted Returns: We accept returns for both defective and non-defective products (e.g., change of mind).
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Return Window: 30 days from the delivery date.
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Product Condition: Items must be unused, uninstalled, and in their original packaging.
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Restocking Fee: $0.00 CAD (We do not charge restocking fees).
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Refund Processing: Within 2 business days after receiving and inspecting your return.
2. How to Initiate a Return
All returns must be sent by mail to our international processing centre.
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Contact us: Email info@enrichomes.com with your order number and the reason for return.
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Authorization: We will provide you with a return authorization and the correct shipping instructions.
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Shipping: Pack the item securely in its original box. We recommend using a tracked service, as we are not responsible for returns lost in transit.
Return Address: Enric Homes Returns Wielerstraat 18 3074ZV Rotterdam The Netherlands
3. Return Shipping Costs
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Change of Mind: The customer is responsible for the cost of return shipping to our warehouse in the Netherlands.
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Damaged or Incorrect Items: If your item arrives damaged or we sent the wrong product, Enric Homes covers all return costs. Please report damages within 7 days of delivery with photos to info@enrichomes.com.
4. Refunds & Exchanges
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Refunds: Once your return is inspected, we will refund the full purchase price to your original payment method within 2 business days.
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Exchanges: We are happy to exchange items for a different size or finish. Exchange items are dispatched once the original item has been received and inspected at our warehouse.
5. 12-Month Warranty
Every product from Enric Homes includes a 12-month warranty against manufacturing defects.
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Covered: Material or manufacturing faults.
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Not Covered: Normal wear and tear, accidental damage, or faults caused by incorrect installation (e.g., electrical items not installed by a certified professional).
6. Notice for Canadian Customers
Since we ship our curated collection from our facility in the Netherlands to Canada:
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Pricing: All prices are displayed and processed in Canadian Dollars (CAD).
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Duties & Taxes: Applicable GST/HST will be calculated at checkout. Any additional customs duties or brokerage fees imposed by local authorities are the responsibility of the customer.
7. Contact Details
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Trading Name: Enric Homes
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Website: www.enrichomes.com
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Email: info@enrichomes.com
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Business & Return Address: Wielerstraat 18, 3074ZV Rotterdam, Netherlands
