Refund & Return Policy
Last Updated: April 24, 2026
At Enric Homes, your satisfaction is our priority. We understand that a lamp might look different in your living room or a decor piece might not fit the space as planned. That’s why we offer a straightforward 30-day return process tailored for home decor.
This policy applies to all orders placed on www.enrichomes.com and is fully compliant with Canadian Consumer Protection laws and Google Merchant Center guidelines. Please also review our Terms of Service and Shipping Policy for more information.
1. Key Return Information
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Accepted Returns: We accept returns for both defective and non-defective products (e.g., change of mind).
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Return Window: 30 days from the delivery date.
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Product Condition: Items must be unused, uninstalled, and in their original packaging.
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Restocking Fee: $0.00 CAD (We do not charge restocking fees).
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Refund Processing: Within 2 business days after receiving and inspecting your return.
2. How to Initiate a Return
All returns must be sent by mail to our international processing centre.
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Contact us: Email info@enrichomes.com with your order number and the reason for return.
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Authorization: We will provide you with a return authorization and the correct shipping instructions.
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Shipping: Pack the item securely in its original box. We recommend using a tracked service, as we are not responsible for returns lost in transit.
Return Address:
Enric Homes Returns
Wielerstraat 18
3074ZV Rotterdam
The Netherlands
3. Return Shipping Costs
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Change of Mind: The customer is responsible for the cost of return shipping to our warehouse in the Netherlands.
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Damaged or Incorrect Items: If your item arrives damaged or we sent the wrong product, Enric Homes covers all return costs. Please report damages within 7 days of delivery with photos to our support team.
